FAQs

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I’m interested to subscribe, but I have some questions:

  1. What is usage allowance?
    Usage allowance is the amount of data your SKYbroadband package allows you to download or upload each month.  For example, Plan 15GB has a usage allowance of 15GB per month.  Usage allowance is automatically reset to zero (0) on the 1st day of billing cycle.
  2. What can I do with 15GB?
    15GB is good for any of the following:
    • Unlimited access to social networking sites for the whole month
    • Can download up to (may vary depending on the file size)
      - 2,678 songs
      - 19 movies
    • 43 hrs of non-stop YouTube/iWantv! playback
    • 391 hrs of VoIP talk time
  3. How much does online gaming consume?
    Approximately, 4 hours of online gaming will consume about 0.4GB usage allowance.
  4. How would I know which package is ideal for my monthly consumption?
    To have an idea how much your monthly data consumption is, please go to Usage Calculator page.
  5. How do I sign-up to this plan?
    To sign-up, you may call 381-0000 or fill-up this online application form, so someone may get back to you.
  6. What are the available plans?
      Speed Monthly Usage Allowance Monthly Service Fee
    Plan 5Mbps -15GB Up to 5Mbps 15GB Php 999
    Plan 5Mbps - 35GB Up to 5Mbps 35GB Php 1,999
    Plan 10Mbps -15GB Up to 10Mbps 15GB Php 1,299
    Plan 10Mbps - 35GB Up to 10Mbps 35GB Php 2,299
  7. Is free trial of SKYbroadband available on this plan?
    Yes. You may try any of these plans with 15GB usage allowance. The Internet connection will be disconnected upon full consumption of the usage allowance, or on the 15th day, which ever comes first.
  8. Is SKYCABLE subscription a requirement before I can sign-up to this plan?
    SKYCABLE subscription is not a requirement, but if you have an existing subscription, you’ll get to enjoy 15% discount on your Cable TV MSF* when you subscribe to any SKYbroadband plan.
    *For MSF P830 and above.
  9. Is there an installment option for the initial cash out?
    None. Installment option is not yet available for this package.
  10. What are the payment options?
    Cash payment (SKY Offices)
      • Head Office - 33/F East Tower Philippine Stock Exchange Center, Ortigas Center, Pasig City
      • Paranaque Office - Ground flr Door C , Fortuna Bldg 1 8272 Dr. A Santos Avenue (Sucat Rd) Cor Vitalez Compound San Isidro Paranaque City
      • San Juan Office - 409 P. Guevarra St. corner Ibanez St., Little Baguio, San Juan City
      • Manila Office - 2635 Manor Bldg. Taft Ave. Malate, Manila (Near Vito Cruz St.)
    Other Payment Centers
      • All SM Shoemart Malls in Metro Manila
      • Any establishment with a Bayad Center Logo
      • 7-Eleven
      • LBC
      • EcPay (all establishment with EcPay Logo)
    Accredited Banks
      • Asiatrust
      • Banco De Oro - 044-016-9151 (OTC / Internet Banking)
      • BPI (OTC / Internet Banking / Phonebanking)
      • China Banking Corp.
      • Country Bank
      • EastWest Bank
      • GE Money Bank / Keppel Bank
      • HSBC (Phonebanking Service)
      • Metrobank (OTC / Internet Banking / MetroPhonebanking)
      • Planters Bank - S/A #016101286-6 C/A #006140060-5
      • RCBC Savings
      • Robinsons Bank
      • Smart Money
      • Security Bank
      • Unionbank (OTC / Internet Banking)
      • UCPB
    ATM
      • BPI Express Teller - Account #0201-0358-05
      • Megalink ATMs
      • Bancnet ATMs
    Credit Card
      • American Express
      • BPI
      • Diners
      • Equitable
      • PCI Visa/Bankard
    On-line Payment
      • BPI - www.expressonline.com
      • MBTC - www.metrobank.com.ph
      • LBP - www.lbpiaccess.com
    Other Payment Facilities
      • SMART Money
      • iCAN Mobile Commerce (www.i-canworldwide.com)
    Check Payment
      • Please bring the SKYbroadband statement of account to be paid.
      • Always indicate the subscriber name and SKYbroadband account number at the back.
      • Check payments must be made to SKYCABLE Corp.
      • Second endorsement and post-dated checks will not be accepted.
  11. What are the payment schemes?
    There are four payment schemes available: monthly, quarterly, semi-annual and annual. The latter 3 of which have corresponding discounts.
  12. Are you going to apply my advanced payment with my existing SKYbroadband account, if I switch to this package?
    Yes. It will appear on your account as an over-payment.

I’m already a subscriber, and I have questions:

  1. I want to login to the web portal. How do I know my log-in profile?
    By default, your username is your SKYbroadband account number, and your password is your account surname. For security purposes, we suggest that you change your password upon your initial login.
  2. What if my allowance got fully consumed while downloading a file, do I have to download it again from the start after I topped-up?
    No need, if you are using special programs or applications intended for downloading files.
  3. How do I know how much usage allowance I’m using?
    • Via Email
      You will receive an email alert when you have used 50%, 75%, 90% and 100% of your usage allowance. This ensures you are aware that you are approaching your usage allowance limit.  If you are not receiving these emails please check we have your most up-to-date email address. You can do this by signing in to the web portal and clicking ‘Update My Profile’. Alternatively you can call our Customer Service Hotline at 381-0000 or your mySKY CONCIERGE.
    • Via SMS
      You will receive an SMS alert when you have used 50%, 75%, 90% and 100% of your usage allowance. This ensures you are aware that you are approaching your usage allowance limit.  If you are not receiving these SMS alerts please check we have your most up-to-date cell phone number. You can do this by signing in to the web portal and clicking Update My Profile. Alternatively, you can call our Customer Service Hotline at 381-0000 or your mySKY CONCIERGE.
    • Via Web Portal
      You can check your usage allowance by simply logging in and going to Current Usage page.
      d. Via Visual Meter
      You can conveniently check your usage allowance by simply downloading the visual meter. With this, you can view your usage and remaining allowance in a small window. This window can be minimized and moved anywhere on your screen. This is free to all SKYbroadband consumable plan subscriber.
  4. The web portal says I’ve already consumed 15GB, but I know it’s only 10GB that I was able to use. Can you show me the summary of my upload/download activities?
    Yes. You may view your usage as far as 3 months back by going to Account History.
  5. Is viewing the web portal consuming my usage allowance?
    Yes, viewing the web portal consumes your usage allowance but only at a very minimal amount. An hour for example, will only consume about 0.125GB. It becomes free when you are viewing it while on zero usage.
  6. Can I lock the option to top-up my account?
    No, we don’t have a way to lock the top-up option. Should you not want other people from topping up to your account, we suggest you keep the login username and password to yourself.
  7. If I have usage allowance or top-up left over one month, can it be carried over to the next month?
    Unused usage allowance included in your monthly subscription cannot be carried over to the next cycle. Top-ups on the other hand, will have a 30-day expiration period from the date of top-up, after which it shall be forfeited and non-refundable. Unused top-ups will automatically be carried over to the next cycle.

    For example, if you exceed your 15GB usage allowance and purchased an extra 1GB, but were only able to use half of the 1GB before the end of the cycle, the remaining half GB will be retained in your account. When the next cycle comes in, the retained top-up will be the first to get consumed when you go online.
  8. What happens when I exceed my monthly usage allowance and I can’t get online?
    You will need to top-up your account. You can do this by going to Top-Up page. This page is accessible even after you have fully consumed your usage allowance.
  9. How much does a top-up cost, and how am I going to pay for it?
    Top-ups can only be purchased online by logging in to via the Top-Up page. One top-up is 1GB and it is worth ₱ 50. The top-up amount shall reflect on your next billing statement.
  10. I already topped up, but I still can’t get online.
    The loading of your top-up to your account may take up to 15 minutes. You will receive an email and SMS alert as soon as it was loaded to your account. Please make sure that your contact details are updated. To update, please go to My Profile page.
  11. If I have already consumed my usage allowance, and I make a top-up to my account, what speed will I get after?
    The speed will go back to the plan you are subscribed to.
  12. My usage is very high but I’ve hardly been online.
    Are you using a wireless router?  If you are, does it have wireless security enabled?  If not, a neighbor or someone within range of the router’s wireless signal could be connecting to it allowing them to tap into your usage allowance.  Alternatively, if you are using WEP standard encryption, this only offers limited security. Either way, we recommend you secure your router using WPA-PSK or a stronger wireless encryption – such as WPA2.  This encryption standard is much harder for anyone to “hack” into and makes your router more secured.
  13. My router has a secured wireless connection, but my usage is still high, why might that be?
    Video Streaming websites, p2p, gaming, VoIP/Skype and emails with photos or large attachments are just some of the activities that also consume usage allowance. 
  14. I don’t watch or download videos, music or large emails, is there anything else that could be using up my usage allowance?
    Program updates, such as Windows updates, anti-virus updates and other general software updates, can use significant amount of usage over time.  Program updates, however, are necessary for improving security or fixing malfunction issues and should be allowed.
  15. I think I might have a Virus or other malware on my computer, could this be using up my usage allowance?
    Yes, a Virus or Trojan could also be using up your usage allowance, because it’s likely to be downloading data.  We recommend you do a regular deep virus scan on all your computers with an Anti-Virus program and an anti-spyware program.  A router will usually come with a firewall built in. We recommend you ensure this firewall is enabled and functioning correctly to limit your vulnerability from attacks.
    DDoS (Distributed Denial of Service) attacks will also affect your usage.  DDoS attacks are when someone decides to attack your IP address with large packets of data from multiple sources in an attempt to disrupt your Internet service or website.  Such attacks are generally rare, but your router’s logs may be able to help you identify who is attacking your router.
  16. I do a lot of uploading, does this count against my usage allowance?
    Yes, uploading data also consumes your usage allowance. 
  17. Is there anything else that could be using up my usage allowance?
    There are other tasks that may be running in the background of your computer that you are unaware of. Checking your Task Manager for Applications and Processes is a good way of finding out what is running on your computer. Some of these tasks are critical to your computer working. However, if you are unsure, try searching online for the Application or Process to check it is legitimate.
    Uploading files (email attachment, etc.) also consume your usage allowance.

FAQs - GIGA Meter

  1. What is GIGA Meter?
    It is a usage meter display application which you can download and install on your computer devise.  It will allow you to see the usage allowance that you have consumed, as well as your remaining GB without having to access the web portal.
  2. How do I download GIGA Meter application?
    You may download the application from consumable.skybroadband.com.ph. Simply go to the GIGA Meter download page.
  3. Is there a fee to download it?
    The application is free to all.
  4. Do I need an Internet connection to open the GIGA Meter application?
    GIGA Meter can only be accessed using the Internet. If Internet is not connected because you have no available usage balance, please go to consumable.skybroadband.com.ph, log in your account and top-up.
  5. Can I download the application using my mobile devices i.e. iPAD, iPhone, table, android etc.?
    For now, the application is only downloadable to your desktop and laptop.
  6. Which Operating Systems is it applicable?
    This is applicable to the following OS: Windows, Ubuntu, Linux, MAC
  7. The operating system that I'm currently using is not included in this list. What should I do?
    Our apologies for that. Those are the only available OS for now. You may still check your usage and consumption by logging in the website and going to my usage page. The GIGA Meter will not work for you for now.
  8. Are there any other requirements to successfully download the GIGA Meter application?
    JAVA application - run time environment minimum version is 1.6.0_10. If JAVA is not applicable in your computer device, upon downloading of the GIGA Meter, you will be prompted to download JAVA application via a link.
  9. How long does it take to download the application?
    It will only take 5 to 10 seconds to successfully download the application.
  10. How big is it?
    Its only 200kb in size.
  11. How much bandwidth does it consume when it's running?
    A very minimal consumption of 10kb per logged in meter.
  12. Would I be able to check my usage at home even if I am in the office using this GIGA Meter?
    Yes you can, for as long as you have an internet connection. Simply download GIGA Meter to your office PC, and input your SKYbroadband account number. If you have multiple accounts, just replace the account numbers as you check them.
  13. I have remaining top-ups from last cycle. Will that reflect on the GIGA meter as well?
    They will reflect on your remaining GB. The percentage would appear to be at 100% until you consume below your monthly usage allowance. This is because it is reading your subscribed plan.
    Sample:
    Subscribed plan: 15GB
    Remaining top-up: 3GB
    When the usage allowance gets refreshed, remaining usage will appear to be 18GB at 100%. As you use the internet, the remaining GB will get deducted, but the percentage will remain at 100% until you go down below 15GB.

FAQs - Unli Off-Peak Offer

  1. What is the unli off-peak offer of SKY broadband?
    SKY broadband unli off-peak offer for all its consumable plans provides subscribers with usage of their broadband service without any decrement in their consumable value from 2am to 8am.
  2. What are the requirements to enjoy this service? Requirements simply are:
    • Subscriber must have consumable package
    • Subscriber must be able to register to the SKY broadband portal
    • Subscriber must have a minimum load of 1KB
  3. What will the speed of the subscriber during off-peak hours?
    Subscriber will enjoy the same speed as the consumable plan he is enrolled to.
  4. What if the subscriber without consumable data left makes a top-up during off-peak hours?
    Subscriber will get to enjoy the unli off-peak within 5 minutes from top-up.
  5. Is this offer a promo?
    The unlimited off-peak is designed to be a permanent feature of all consumable plans.
  6. Will the subscriber have to register to the portal every time to enjoy the unlimited off-peak offer?
    No. Registration in the portal is on a one time basis only.
  7. Will the subscriber see his off-peak usage in the portal?
    Yes. There will be a separate sheet where customer can see his usage during off-peak hours. However, the usage report in the peak portion of the portal will show that usage will not be deducted despite any usage during off-peak hours.
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